ALHENA RESEARCH LAB
Policy-compliant resolution, quality and speed measured separately, with public summaries and evidence behind a verified work-email gate.
This is a separately versioned Alhena Research Lab method. It is not the Gorgias leaderboard or the three-storefront quality pilot.
Read the versioned methodology · Browse the quality-pilot library
A study of shopping and support on ten storefront deployments, with conversation evidence, public merchant policies, fixed quality criteria and separate response timing.
policy-resolution-v1 · Published 2026-09-22
