ALHENA RESEARCH LAB
Explore every evaluated tool. Compare shopping and support quality, then follow the scores to real conversation evidence.
One tool. Three customer storefronts. A place in the research library.
THE GROWING EVIDENCE LIBRARY
Every comparison uses validated source evaluations. Original capture dates and limitations travel with the evidence.
THE RESULTS, OPEN TO EXPLORE
Scores describe the selected storefront sample. They are not an overall vendor ranking.
| Tool | Shopping quality | Support quality | Sample | Capture dates | Freshness |
|---|---|---|---|---|---|
| Alhenaalhena.ai | 96 | 100 | 3 storefronts 6 conversations | Sep 20, 2026 | Within 30 days |
| Gorgiaswww.gorgias.com | 76.7 | 82.7 | 3 storefronts 6 conversations | Sep 20, 2026 | Within 30 days |
SHOPPING QUALITY
Mean score across three storefronts, out of 100.
SUPPORT QUALITY
Mean score across three storefronts, out of 100.
Each tool has six ten-turn conversations across three customer storefronts: three shopping and three support conversations. Charts use one complete evaluation per tool, so reusing it in multiple reports does not inflate the sample.
Fresh means every capture is within 30 days. Older results stay visible with a refresh notice, but are not used to create new automatic comparisons. Different storefronts and merchant configurations can affect scores.
Read all 26 scoring criteriaSide-by-side reports, assembled from the underlying evaluations.
Shopping and support quality across six live storefronts, scored against Gorgias’s published criteria.
Original capture dates and limitations are retained. Read the evidence before interpreting the scores.
QUALITY SCORES / 100
ADD TO THE EVIDENCE
Enter one tool and three customer storefronts. After review, we evaluate it once and create comparisons against compatible, recent evaluations already in the library.
A FEW FAIR QUESTIONS
The new tool is tested only on missing or expired storefront conversations. Pairwise reports reuse validated source evaluations captured within 30 days. Assembling a comparison adds no new shopper conversations or model judging calls.
Tool scores, sample sizes, capture dates, summaries and the rubric are public. Detailed conversations, criterion decisions and evidence downloads require a verified work email.
Alhena operates and commissions these studies. Separate AI judging and audit do not make the Lab an independent research institution. The scoring record and limitations accompany every report.
No. These studies apply the pinned shopping and support quality criteria with two fixed themes. They do not calculate automation, speed or an overall composite score.
