Alhena vs. Gorgias
Shopping and support quality across six live storefronts, scored against Gorgias’s published criteria.
Commissioned by Alhena Research Lab. Separate AI judging and audit.
SHOPPING QUALITY
Choosing a product
Mean score across each provider’s selected storefronts.
SUPPORT QUALITY
Resolving a question
Mean score across each provider’s selected storefronts.
Different storefront deployments and configurations. These quality scores do not establish an overall vendor ranking.
Original captures: Sep 20, 2026 to Sep 20, 2026. Publication does not imply a new test.
Selected sample of three storefronts per provider.
Different storefronts and configurations; quality scores only.
Original Paula’s Choice session isolation remains unconfirmed.
THE EVIDENCE BEHIND THE SCORES
See every answer and scoring decision.
Explore the full conversations, storefront results, criterion decisions and audit notes. Download the complete evidence.
Summary and published rubric are open to everyone. Detailed access uses a verified work email.
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View or download activity and your verified email are shared privately with the Alhena team. Your email is never included in the report. Privacy details.
Read the published rubric